Answers in seconds. A person when it counts.
A support chat for your website. Your saved answers reply instantly to common questions, and anything else goes straight to your team.
What time do you close today?
We’re open until 6pm Monday to Saturday, and 3pm on Sundays.
Can you do a gluten-free cake for Friday?
We can! What size are you thinking, and what flavor?
How a conversation moves
A visitor asks
They open the chat on your site and type a question, or tap one of your common questions.
Your saved answer replies
If the message matches one of your preset replies, the answer appears instantly, any time of day.
Your team steps in
No match, or they ask for a person? The chat lands in your team’s inbox with the full history.
Built for your whole team
Write your preset replies and test them before they go live. Invite teammates with a link. Chats waiting for a person sit at the top of a shared inbox that updates live for everyone.
Create your free accountEverything a small team needs
Preset replies
Instant answers to common questions, with tappable buttons and a test box to check matches.
Questions with no answer
See what visitors asked that you didn’t cover, and turn it into a new reply in one click.
Business hours
Visitors outside your hours get an away message, and their question waits in your inbox.
Assign and tag
Give chats to a teammate, tag them by topic, and filter to what’s yours.
Team notes
Leave private notes on a conversation that visitors never see.
Saved replies
Insert answers your team sends often with one click.
Visitor details
See the page they started on, their browser, and their name and email if you ask for it.
Ratings and analytics
Visitors rate finished chats. Track volume, busy hours and how many questions answer themselves.
Alerts and blocking
Get a sound and desktop alert when someone needs a person, and block abusive visitors.
Tickets
Turn a chat into a ticket with priority, due date and owner, for anything that takes longer than a conversation.
Leave a message
When no one’s around, visitors leave their email and the message lands as a ticket.
Help several teams
Support agents can join any number of teams from one account, without a workspace of their own.
Add it to your site
After you sign up, copy your line of code from Settings and paste it before the closing </body> tag of your website. It looks like this:
<script src="https://psstly.app/embed.js" data-site="YOUR_SITE_ID" async></script>Works with any website: hand-coded, WordPress, Shopify, Wix, Squarespace and more.