Everything you need to support your customers
Instant answers for the easy questions, and a calm, organized inbox for everything else.
Create your free accountAnswer instantly
Handle the everyday questions without lifting a finger.
Preset replies
Keyword-matched answers that reply the moment a visitor asks.
Common question buttons
Visitors tap a question instead of typing it.
Help center
A public library of articles, searchable from the chat and the web.
Article suggestions
When a question goes to your team, the chat offers an article that might help meanwhile.
News
Share updates that visitors see right in the chat.
Questions with no answer
See what you haven't covered yet and turn it into a reply in one click.
Work as a team
One shared place for every conversation.
Shared inbox
Search, filters, assignment, tags, bulk actions, and live updates.
Tickets
Numbered tickets with priority, due dates, owners and comments.
Team notes
Private notes on any chat that visitors never see.
Saved replies and macros
Insert common answers, or reply, tag and close in one click.
Snooze
Hide a chat until later; it comes back if the visitor writes again.
Roles
Owners, managers and support agents, across as many teams as you like.
Run it your way
Set it up once and let it work.
Automations
Rules that tag, assign and prioritize based on what people write.
Business hours
Away messages outside your hours, with time zone support.
Leave a message
When no one's around, visitors leave their email and it becomes a ticket.
Response time goals
Late chats are flagged, and Analytics tracks how quickly you reply.
Slack and webhooks
Get notified where you already work, or connect your own tools.
Your look
Your colors, button position, greeting and welcome message.
Know how it's going
Numbers that help you improve.
Analytics
Volume, busy hours, automatic answer rate, first reply time, and more.
Ratings
Visitors rate finished chats and can leave a comment.
Contacts
Everyone who shared their details, with their chats and tickets.
Activity feed
See what your team did and when.
Exports
Download conversations, tickets and contacts as CSV.
Command menu
Jump anywhere with Ctrl+K, plus keyboard shortcuts.