Community Guidelines

Last updated: October 23, 2026

Psstly is used by businesses, clubs and communities to help the people who visit them. These guidelines apply to everyone: the teams answering chats, and the visitors writing in. They’re part of our Terms of Service.

Not allowed

• Scams and fraud: tricking people out of money or information, fake giveaways, or asking for passwords, full card numbers or ID numbers.
• Harassment and threats: bullying, threats of violence, or encouraging someone to hurt themselves or others.
• Hate: attacking people for who they are, including race, ethnicity, religion, disability, gender, sexual orientation or similar traits.
• Sexual content: sexually explicit material, and anything that sexualizes minors, which is never allowed and is reported to authorities.
• Private information: sharing someone else’s personal details, like their address or phone number, without permission.
• Impersonation: pretending to be another person, business or Psstly.
• Spam: repeated unwanted messages, or using Psstly to advertise unrelated things.
• Anything illegal, including selling illegal goods or infringing copyright.

These rules also apply to everything you post in a community’s Ideas, Polls, Events and Updates tabs, and to applications. Lying in an application or ban appeal, or applying over and over with different accounts, isn’t allowed.

Reporting

Anyone chatting through Psstly can tap Report in the chat window. A report includes the reason, any details you add, and a copy of that conversation, so we can see exactly what happened even if it’s later deleted. The business isn’t told who sent the report. You can also email support@psstly.app.

If someone is in immediate danger, contact local emergency services first (911 in the U.S.).

What we do about it

The person who runs Psstly reviews reports, usually within a few days and sooner for urgent ones. Depending on what happened, we may:

• take no action, if the report doesn’t show a problem;
• send the business a warning in their dashboard;
• remove content, like a conversation, help article or news post;
• suspend the business, which hides their chat until it’s resolved;
• disable accounts, or permanently remove a business for serious or repeated problems.

We may ignore reports from people who repeatedly send false ones. We report apparent child sexual exploitation to the National Center for Missing & Exploited Children, as U.S. law requires, and we may share information with law enforcement when the law requires it or someone’s safety is at risk.

Appeals

If you think we got it wrong, email support@psstly.app within 30 days with your workspace name and what you’d like us to look at again. We’ll review it and reply.