Terms of Service
Last updated: October 23, 2026
Psstly is a free, non-commercial hobby project run by an individual in New York, United States. These Terms of Service (“Terms”) are an agreement between you and the person who runs Psstly (“we”, “us”). They apply when you use psstly.app, create an account, or use a Psstly chat or help center. By using Psstly, you agree to these Terms, our Privacy Policy, our Cookie Policy, and our Community Guidelines. If you don’t agree, please don’t use it.
1. Who can use Psstly
You must be at least 13 years old to create an account. If you’re under 18, you need a parent or guardian’s permission, and they agree to these Terms on your behalf. If you set up Psstly for a club, group, or organization, you confirm you’re allowed to agree to these Terms for them.
2. It’s free, and it’s a hobby
Psstly is free. There are no paid plans, no charges, and no ads. Because it’s run by one person in their spare time, we can’t promise any particular level of availability, speed, or support. Features may change, be limited, or be removed, and Psstly may stop running altogether. If we plan to shut it down, we’ll try to give at least 30 days’ notice so you can save what you need.
2a. Plans
Every workspace starts on the Free plan. The Psstly team may move a workspace to another plan (such as Plus or Pro), at our discretion, for example after you ask for it. Plans are free and have no charges. Each plan has its own limits and features, listed on our Plans page. We may change plans, limits and features, or move a workspace to a different plan; if that removes something you use, we’ll try to tell you first. When a workspace is over a limit, existing content stays, but you may not be able to add more until you’re back under it.
3. Your account
- Give accurate information and keep your password private.
- You’re responsible for activity in your account. If you own a workspace, you’re also responsible for the teammates you invite.
- Tell us at support@psstly.app if you think someone else got into your account.
4. Rules for using Psstly
You agree not to use Psstly to:
- break any law, or help someone else break one;
- harass, threaten, bully, or harm anyone, or share hateful or sexually explicit content;
- send spam, scams, phishing, or malware;
- collect information about people without permission, or ask visitors for passwords, payment card numbers, or similarly sensitive data;
- post content you don’t have the right to share, including other people’s copyrighted work or private information;
- pretend to be someone else, or to be Psstly;
- try to break, overload, scrape, reverse engineer, or get around the security of Psstly, or access workspaces that aren’t yours.
5. If you add the chat to a website
If you put the Psstly chat or help center on a website, you’re the site owner. You’re responsible for what you and your team write, for how you use visitors’ information, and for following the laws that apply to your website. In particular, you agree to:
- tell your visitors, in your own privacy policy, that chats on your site are saved and handled by Psstly as your service provider, and that Psstly may email them about their conversations if they give an email address (the chat also shows visitors a short notice before they start);
- only use Psstly’s emails for replying to people about their questions, never for marketing;
- not use Psstly on a website or service directed to children under 13, or knowingly collect information from children under 13 through it;
- only ask visitors for information you actually need, including in your ticket form questions, and never for passwords, full payment card numbers, government ID numbers, or health information;
- for application forms, only ask questions you actually need, don’t ask for the sensitive information listed above, decide on applications fairly and without discriminating against people for who they are, and tell applicants honestly what happens to their application;
- use Psstly’s Discord tools (moderation, giveaways, role menus, announcements, ticket channels) only in servers you’re allowed to manage, follow Discord’s Terms and Community Guidelines, and run giveaways fairly and lawfully, including any rules that apply to prizes where you and your members live;
- only add links to your chat button’s quick menu that are safe and that you’re allowed to share (like your own Discord, GitHub, documentation or donation page); you’re responsible for what those links lead to;
- keep your status page, events, polls, roadmap and updates accurate and not misleading, and review ideas visitors share before or after they’re shown;
- not add tracking, recording, or analytics tools to Psstly content, or use Psstly to record visitors in ways they haven’t been told about.
6. Your content
You keep ownership of what you and your visitors add, such as messages, articles, and settings. You give us permission to store, copy, display, and process that content only as needed to run Psstly for you. You confirm you have the right to add it. We may remove content that breaks these Terms.
7. Our content
The Psstly name, logo, website design, and code belong to us. You can’t copy or use them except as needed to use Psstly normally.
8. Copyright complaints
To report content that uses your work without permission, or to respond to a removal, follow our Copyright Policy. We review every notice, remove infringing material where appropriate, and may close the accounts of repeat infringers.
8a. Reports, moderation and enforcement
Everyone using Psstly must follow our Community Guidelines. Visitors can report a chat. A report sends us the reason, any details, and a copy of the reported conversation. We may review conversations, tickets, help articles, news posts and other content in a workspace when it’s reported, or when we need to protect people, investigate abuse, or follow the law.
If something breaks these Terms or the Guidelines, we may, at our discretion: take no action; warn the workspace; remove content; suspend the workspace; disable accounts; or permanently remove a workspace. We may act without warning when someone’s safety is at risk or the law requires it. We may ignore reports from people who repeatedly send false or abusive ones.
We report apparent child sexual exploitation to the National Center for Missing & Exploited Children as required by U.S. law, and we may preserve and share information with law enforcement when legally required or when we believe in good faith it’s needed to prevent harm.
Appeals: if you believe we made a mistake, email support@psstly.app within 30 days. We’ll review it and reply, but our decision after review is final.
9. Suspension and ending
You can stop using Psstly at any time, and you can ask us to delete your account at support@psstly.app. We may suspend or remove accounts, workspaces, or content that break these Terms, put others at risk, or create legal problems, and we’ll try to tell you why when we can. Sections 6 through 13 continue to apply after your use ends.
10. No warranties
Psstly is provided “as is” and “as available.” To the fullest extent allowed by law, we make no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We don’t promise that Psstly will be uninterrupted, error-free, or secure, or that messages, tickets, or data will never be lost. Keep your own copies of anything important; you can export conversations, tickets, and contacts as CSV files.
11. Limitation of liability
To the fullest extent allowed by law, we won’t be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost data, profits, or goodwill, arising from your use of Psstly, even if we were told they were possible. Because Psstly is free, our total liability for any claim relating to it is limited to zero U.S. dollars, or, where the law doesn’t allow that, to the smallest amount the law allows. Some places don’t allow these limits, so they may not fully apply to you.
12. Your responsibility to us
If you break these Terms or the law while using Psstly, and that leads to a claim against us, you agree to cover the reasonable costs of that claim, to the extent the law allows.
13. Law and disputes
These Terms are governed by the laws of the State of New York, United States, without regard to conflict-of-law rules. Before filing any claim, please email support@psstly.app so we can try to resolve it informally. Any claim that isn’t resolved will be brought in the state or federal courts located in New York, and you and we agree to those courts’ jurisdiction, unless the law where you live gives you the right to bring it locally.
14. Changes to these Terms
We may update these Terms. We’ll change the date at the top, and for important changes we’ll show a notice in the dashboard. If you keep using Psstly after a change, you accept the updated Terms.
15. Other things
If part of these Terms can’t be enforced, the rest still applies. If we don’t enforce something right away, we haven’t given up the right to later. You can’t transfer these Terms to someone else without our permission. These Terms and the Privacy Policy are the whole agreement between you and us about Psstly.