What’s new
Recent improvements to Psstly.
November 2026
Easier to find your way around
- The dashboard sidebar is now grouped into sections, like Community, Discord, Insights and Settings, that open and close.
- Find any page with the new Find a page box, and pin your favorite pages to the top with the star.
- In the collapsed sidebar, click a section to see its pages in a pop-out list.
- The quick menu is now the default chat button, with a new My tickets item. Items that wouldn't work yet are hidden automatically.
November 2026
Your chat button, your way
- Pick a rounded square or a circle, in your color, dark, light, or matching each visitor's device, with a chat, info or question mark icon.
- New quick menu: one click shows Chat with us, Open a ticket, Help articles, Status and Updates, plus your Discord, GitHub, docs, changelog, bug reports, a donation link and any custom links.
- The chat window itself stays exactly the same; menu items open it on the right page.
November 2026
A whole new look
- A redesigned website: warmer, calmer, and easier to read, with new fonts.
- The chat window got the same treatment, in light and dark, with a cleaner greeting and a pill-shaped tab bar.
- A redesigned dashboard with light and dark themes. Pick yours with the sun/moon button or under Profile > Appearance.
- Collapse the dashboard sidebar into icons for more room. Hover an icon to see its name.
October 2026
A fresh chat window
- Light, dark, or match the visitor's device: each community picks.
- Tabs moved to an icon bar at the bottom, with a More menu for extras.
- A new Home with a big greeting, a quick Send us a message card and help search.
- Guided start: new chats begin with a question and buttons, then the ticket form, an instant answer, or a help article.
- A Tickets tab where visitors can follow their own tickets, and help articles with authors, headings and lists.
October 2026
Discord tools, smarter tickets and applications
- /ticket in Discord, with a private channel per ticket and Reply and Close buttons.
- Tickets that sit too long get escalated or closed automatically, plus snooze, templates, linked tickets, checklists and customer history.
- Applications get interviews, scoring with automatic decisions, reviewer scorecards, blind review, trial periods and messages with applicants.
- Decisions now arrive in Discord as a clean card with all the details.
- New Discord tabs: Giveaways, Leaderboard (with /leaderboard, /rank and /thanks), Moderation, Announcements and Role menus.
October 2026
Applications
- Build forms for staff, whitelist, partners, ban appeals, tournaments, beta testers or anything else, with 13 question types and multi-step pages.
- People apply from your chat's Apply tab, your own apply page, or /apply in Discord, with quick in-Discord forms for short applications.
- Review with team votes, comments, tags and applicant history, then accept or decline with an email and a Discord DM.
- Accepted applicants can get Discord roles automatically, and accepted ban appeals can unban people on Discord.
- Applicants get a private page to check their status or withdraw. And you can now apply to join the Psstly team!
October 2026
Plans
- Three free plans: Free, Plus and Pro. Every community starts on Free; the Psstly team can move you up.
- See your plan, what's included and how much you're using on the new Plan page, and ask for a different plan right there.
- A public Plans page compares everything.
October 2026
Community tabs
- Status: show whether your game servers, bot and website are working, with live incident updates and an outage banner.
- Ideas: your community suggests features and upvotes them; you approve, reply and mark them Planned, In progress or Done.
- Updates: a changelog with emoji reactions and a Now / Next / Later roadmap that includes planned ideas.
- Polls with live results, and Events with RSVPs, countdowns, spot limits and add-to-calendar.
- Links to your Discord, streams and socials on the chat's Home page, and one-click Post to Discord for all of it.
October 2026
Tickets, all grown up
- New chats start with a short ticket form: what you need, topic, urgency, then how to reach you, plus any questions the business adds.
- While you type, the form suggests an answer or help article that might solve it right away.
- Customers get a private ticket page from their email to check status, reply, mark it solved or reopen it, and rate it.
- For teams: List, Board and Reports views, quick views like Unassigned and Overdue, bulk actions, categories, automatic due dates, merging, followers, time tracking, a full history, and saved replies in email replies.
October 2026
Email updates and a Home page in the chat
- Teams can get an email when a new ticket is made, and customers get a receipt with their ticket number.
- Reply to a ticket's customer by email right from the ticket, and visitors get an email when you reply in a chat they've left.
- Every customer email has a one-click link to stop emails about that conversation.
- The chat now opens on a Home page, with a quick way back to your conversation.
October 2026
Safer chats: reports and moderation
- More report reasons in the chat, and every report now includes a copy of the conversation.
- New Community Guidelines explaining what's allowed and what happens when someone breaks the rules.
- Clearer Terms and Privacy Policy about reports, moderation, appeals and how long reports are kept.
October 2026
A refreshed chat window
- The chat now matches the Psstly website: clean cards, simple Chat, Help and News tabs, and a friendly start screen.
- See who's online, pick a common question, or jump into help articles and news from the start screen.
- Messages are grouped by sender with times, a typing animation, and a clear line when a chat is handed to the team.
October 2026
A bigger dashboard
- Search everything at once: chats, tickets, help articles and team docs.
- Tasks for follow-ups, a private Team chat, and Team docs for your internal notes.
- An Activity log, a Ratings page with comments, and a Pages & topics report.
- Manage Tags across your whole workspace, see Blocked visitors, and a built-in Guide.
- Sidebar sections can be collapsed, and there are more keyboard shortcuts.
October 2026
Privacy and safety improvements
- A clear notice in the chat that conversations are saved, before anyone starts typing.
- Age check at sign-up, and a Copyright Policy.
- Fonts are now hosted by Psstly, so pages don't contact Google Fonts.
October 2026
Chat upgrades, notifications and team tools
- Clickable links, emoji, date dividers and "Seen" receipts in chats.
- See when a visitor is typing, and visitors can end a chat or look back at past ones.
- Topics visitors can pick before chatting, and pop-up greetings for specific pages.
- Notifications with @mentions in notes and ticket comments, plus assignment alerts.
- A Performance leaderboard for your team.
- Saved replies and macros can fill in the visitor's name, your name and your business name.
- Download all your workspace data, transfer ownership, or delete a workspace or account yourself.
- Visitors can report a chat to the Psstly team.
October 2026
Help center, automations and a new chat
- Help center: publish articles, with a public help site and a Help tab in the chat.
- The chat suggests a relevant article when a question goes to your team.
- News posts that visitors see in the chat.
- Automations that tag, assign and prioritize chats and tickets.
- Macros, snooze, response time goals and first reply tracking.
- Slack and webhook notifications.
- A redesigned chat with Home, Messages, Help and News tabs.
October 2026
New dashboard and tickets
- A new dashboard with a Home overview, sidebar and command menu.
- Tickets with priority, due dates, owners and comments.
- Visitors can leave a message when no one is available.
- Support agents can join several teams without a workspace of their own.
- Contacts, bulk actions, auto-assign and an activity feed.
October 2026
Analytics and team tools
- Analytics, ratings, business hours, team roles, tags and notes.